Privacy Policy

Last updated: 19 March 2026

1. Data Controller

The data controller responsible for your personal data is Chapel Lane, registered at 8 Priory Close, Canterbury, Kent, CT1 2PH, United Kingdom. For any enquiries regarding your data, please contact us at hello@chapel-lane.co.uk or call +44 1227 639104.

2. Collection of Personal Data

We collect personal data that you voluntarily provide when using our order form or contacting us directly. This may include:

Your first name
Phone number
Email address
Any additional information you include in the enquiry field

We do not collect sensitive personal data, nor do we process data relating to children under the age of 16.

3. Purposes of Processing

We process your personal data for the following purposes:

To fulfil your order for educational guides
To respond to your enquiries and provide customer support
To send order confirmations and delivery notifications
To maintain records for accounting and legal compliance

The legal basis for processing is the performance of a contract (Article 6(1)(b) UK GDPR) and, where applicable, your consent (Article 6(1)(a) UK GDPR).

4. Sharing Data with Third Parties

We do not sell, rent or trade your personal data. We may share data with trusted service providers who assist in operating our Website and fulfilling orders, solely to the extent necessary for those purposes. Any third parties we engage are bound by data processing agreements and are required to handle your data in accordance with UK GDPR.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. While we take reasonable precautions, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Cookies

This Website may use essential cookies to ensure proper functionality. We do not use tracking cookies, analytics cookies or third-party advertising cookies. If our cookie practices change in the future, this policy will be updated accordingly.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data where there is no compelling reason for continued processing
Right to restriction of processing — to request that we limit how we use your data in certain circumstances
Right to data portability — to receive your data in a structured, commonly used, machine-readable format
Right to object — to object to the processing of your data where we are relying on a legitimate interest

To exercise any of these rights, please contact us at hello@chapel-lane.co.uk. We will respond to your request within one calendar month.

8. Contact Regarding Your Data

If you have questions or concerns about how your personal data is handled, please write to us at:

Chapel Lane
8 Priory Close
Canterbury, Kent, CT1 2PH
Email: hello@chapel-lane.co.uk
Phone: +44 1227 639104

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

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